Refund Policy

Effective Date: 01 January 2025

Company:Technofy

At Technofy, we value our customers and strive to deliver high-quality services and solutions. This Refund Policy explains when and how refunds are issued, ensuring transparency and fairness for both our clients and our business.

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1. 1. General Policy
   • Refunds are only applicable in specific cases as outlined in this document.
   • By engaging with our services, you agree to this policy.
   • Refunds will be issued using the original payment method, unless otherwise agreed.

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2. 2. Services Covered Under Refunds

   We provide various digital and IT-related services (e.g., web development, digital marketing, IT solutions). Refund eligibility depends on the type of service:

   a) Web Development & Design

   • Before Project Start: 100% refund if cancellation is requested within 3 business days of payment and before work begins.
   • After Project Start: Partial refunds may be issued depending on the work completed. For example, if 40% of the project is complete, only the remaining unused portion may be refundable..
   • After Project Delivery: No refunds will be provided once final project files are delivered and approved.

   b) Digital Marketing Services

   • Campaign Setup Fees: Non-refundable once setup work has started (e.g., ad account creation, strategy planning).
   • Monthly Retainers/Subscriptions: If you cancel mid-cycle, services will continue until the end of the paid period. Refunds are not issued for partially used months.
   • Performance-Based Refunds: Since marketing results depend on market conditions, competition, and external factors, we do not guarantee specific outcomes and therefore refunds are not applicable for campaign performance.

   c) IT Solutions & Consulting

   • Hourly Consulting: Refunds are not issued for completed consultation hours.
   • Monthly Retainers/Subscriptions: If you cancel mid-cycle, services will continue until the end of the paid period. Refunds are not issued for partially used months.
   • Package Services: Partial refunds may be considered if services have not been fully delivered.

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3. 3. Non-Refundable Items
   • Domain registrations, hosting, or third-party software purchased on behalf of the client.
   • Paid advertising budgets (Google Ads, Meta Ads, LinkedIn, etc.) once spent.
   • Customized solutions, where resources have already been allocated.
   • Completed or delivered work that has been approved by the client.

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4. 4. Process to Request a Refund

   To request a refund, please follow these steps:

   1. Contact us via email at info@technofy.co.nz or call +(64) 22 187 3702.
   2. Provide the following details:
      • Provide the following details
      • Invoice/transaction number
      • Reason for refund request
   3. Our support team will review the request within 7–10 business days.
   4. If approved, the refund will be processed within 14 business days.

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5. 5. Late or Missing Refunds
   • If you haven’t received your refund after 14 business days, please first check with your bank or credit card company.
   • Refund posting times vary depending on your payment provider.
   • If the issue persists, contact us directly.

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6. 6. Policy Updates

   Technofy reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with a revised effective date.

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7. 7. Contact Information

   For questions regarding our Refund Policy, please contact us:

    Phone: +(64) 22 187 3702

     Email: info@technofy.co.nz

     Address: 117 Stanley Road, Glenfield, Auckland 0629, New Zealand